FAQ
Find clear answers to all your questions about product specs, customization, installation and cooperation in DC Locker FAQ, solve doubts efficiently and effortlessly.
The Company:
We are a world-leading smart locker manufacturer with over 28 years of history and over 700 employees
Our factories are located in Hangzhou and Haining, China.
Both of our factories are UL, CE, NSF certified. Our US branch office is in Walnut, Los Angeles County, Southern California.
The production capacity of our factory can reach 500 lockers per day and 150,000 lockers per year.
Showroom：
Yes,Our Us branch office in Los Angeles has an on-site warehouse and showroom. Please feel free to contact us to schedule a tour.
Software:
Yes,Our lockers come with preloaded software making them ready to use immediately. With built-in text and email notifications, our lockers streamline any package management solution and are also used for retail.
Yes,We are able to integrate with third-party software. Our API documents come with our service package to better support the customer’s tech team.
Please contact us to inquire about specific costs.
Our tablet is a built-in industrial PC, the customer can choose either the Windows or the Android system as needed.
Custom Order:
Our standard-size lockers are UL certified. However, if the customer would ike to add or modify any components or parts,it will need to be certified once again and it will cost time and expense.
Yes,Customers are able to choose colors or create their wrapping design. We accept RAL and Pantone colors and can also provide wrapping service.
Yes,Our custom products have a MOQ to fulfill one container, our normal MOQ is 30 units. MOQ may vary according to the specificsize of the locker.
Our factory's lead time is 50 days for production, it may vary depending on holidays.
Inventory/Logistics：
lf the product is out of stock and we will need to order from the China factory, please allow us 45 days for backorders.
Most of our models are well stocked to serve the North American market
Our leading time of inventory is 3 days. Please contact us to inquire about the availability of specific models
The general overseas shipping takes 25-30 days, depending on the actual shipping situation.
Package：
Our locker will be packed into the export plywood crate in order to provide maximum protection from damage during transportation. There is no additional fee for packing.
We accept orders for FOB China, EXW factory, pickup at L.A. warehouse, or shipping to your destination. We accepted nationwide orders. For international orders, please contact us for detailed information.
Warranty：
Yes,We provide l-year labor and 2-year spare parts warranty.
We Take Custom Orders!
Technological Autonomy and Reliability
DC LOCKER manufactures its products entirely in-house, combining patented technology and proprietary systems to ensure efficiency, safety, and durability, providing high-quality smart storage solutions.
Optimize. Track. Protect.
DC Locker helps healthcare facilities improve efficiency, enhance security, and deliver better patient care.
Versatility and Customization
DC LOCKER, used in healthcare, education, and entertainment, offer flexible storage solutions to optimize space and efficiency.
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